IT Support Leeds

Our solutions are flexible. We’ll tailor the pace of change to suit your organisation. We start with a thorough discovery and roadmap session to address pressing issues, then progress to more substantial improvements when you’re ready.

Absolutely. Security and compliance are at the heart of everything we do. We’ll assess your current posture, ensure you meet relevant regulations and help protect your data against breaches and attacks.

Yes. One of our core values is empowering your staff efficiently through clear training and user adoption strategies, ensuring your organisation reaps the maximum benefits from any new tech.
From small and medium businesses to national brands, we’re aware you need support provider who understands your business.

We normally quote a 6 week lead time to onboard new clients. While our process ensures that the switch happens as smoothly as possible, unfortunately no transition is ever seamless.

Onboarding takes around 6 weeks as it’s vital that we fully understand and document all of your systems prior to going live. This means that we can ensure that our Service Desk is fully trained, can access your network and keep you running. From day one, when one of your colleagues logs a ticket, they get a great experience that demonstrates why we aren’t just another IT solutions company.

We ensure that your onboarding is treated as a project in its own right. Having done over 100 onboardings, we’ve refined our process, so you can be assured that you’re in safe hands.

Once a project has been approved, it will be assigned a project lead. They will arrange a call with the main point of contact to go through the solutions, scope, timescales, and outline any risks and impact to the business. A detailed plan will be provided with clear milestones documented. We will bill you in stages as each milestone is completed.

This varies depending on the project itself, but typically we start new projects within a few weeks.