Managed Retail IT Support

Yes! It’s what we live for. Strategic guidance is an essential part of modern business, so we cover the entire spectrum to tailor advice to your specific needs. The list includes (but is certainly not limited to):

• IT Working Groups – these are department led.
• Understanding your 3-year business plan, so we can present an IT strategy that aligns and supports it.
• Ensuring your IT infrastructure supports your goals.
• 1-2-1 sessions with users to understand their individual roles and how they interact with IT on a day-to-day basis.
• Understanding the business, the departmental challenges and how users interact with IT daily, which allows us to look at ways technology can make processes more efficient.

Our 1st response on a critical issue is 15 minutes. For a high priority ticket is 1 hr.

As part of our onboarding we define what is critical and what is high based on your needs, as we know these vary from business to business.

For example, if you are a logistics business and the despatch printer isn’t working, this stops a lorry from leaving and is therefore critical. In other businesses, a printer being down wouldn’t be a major concern.

We don’t identify critical tickets as just servers being down. We identify what is critical to your business.

We normally quote a 6 week lead time to onboard new clients. While our process ensures that the switch happens as smoothly as possible, unfortunately no transition is ever seamless.

Onboarding takes around 6 weeks as it’s vital that we fully understand and document all of your systems prior to going live. This means that we can ensure that our Service Desk is fully trained and aware of your network and individual intricacies. From day one, when one of your colleagues logs a ticket, they get a great experience that demonstrates why we aren’t just another IT support company.

As mentioned, no transition is seamless. What we do ensure is that your onboarding is treated as a project in its own right. Having done over 100 onboardings, we’ve refined our process, so you can be assured that you’re in safe hands.

We are a Microsoft Gold Partner, which means all of our engineers are Microsoft trained and qualified in Microsoft technologies ranging from server support to Microsoft Azure Solution Architects.

Yes! As an MSP, we’re committed to the highest information security and data protection standards. Holding ISO 27001 accreditation demonstrates that we follow the best practices and standards for managing your sensitive information.

It also means that we have a robust framework for identifying and mitigating any potential risks or threats to your data.

Your MSP should also be Cyber Essentials Plus accredited (we are) as this demonstrates a high level of cyber awareness and that they can protect you from common cyber attacks.

In some cases, the same day.

That’s if you’re using Microsoft 365 Business Premium with the build process automated. Through this, your employees can sign into the new device with their 365 credentials, and the automation will install the apps that you have approved for that user, as well as assign and configure all appropriate security controls and any other required settings.

Through the ‘traditional’ method (where we manually set the laptop up), we quote 3-5 working days, with the option of expediting this in an emergency.