Supply Chain IT Solutions & Services

Yes! As an MSP, we’re committed to the highest information security and data protection standards. Holding ISO 27001 accreditation demonstrates that we follow the best practices and standards for managing your sensitive information.

It also means that we have a robust framework for identifying and mitigating any potential risks or threats to your data.

Your MSP should also be Cyber Essentials Plus accredited (we are) as this demonstrates a high level of cyber awareness and that they can protect you from common cyber attacks.

We normally quote a 6 week lead time to onboard new clients. While our process ensures that the switch happens as smoothly as possible, unfortunately no transition is ever seamless.

Onboarding takes around 6 weeks as it’s vital that we fully understand and document all of your systems prior to going live. This means that we can ensure that our Service Desk is fully trained and aware of your network and individual intricacies. From day one, when one of your colleagues logs a ticket, they get a great experience that demonstrates why we aren’t just another IT support company.

As mentioned, no transition is seamless. What we do ensure is that your onboarding is treated as a project in its own right. Having done over 100 onboardings, we’ve refined our process, so you can be assured that you’re in safe hands.

Our 1st response on a critical issue is 15 minutes. For a high priority ticket is 1 hr.

As part of our onboarding we define what is critical and what is high based on your needs, as we know these vary from business to business.

For example, if you are a logistics business and the despatch printer isn’t working, this stops a lorry from leaving and is therefore critical. In other businesses, a printer being down wouldn’t be a major concern.

We don’t identify critical tickets as just servers being down. We identify what is critical to your business.

Yes! We understand the importance of staying ahead of regulation and compliance, and pride ourselves on working closely with our clients to ensure they have peace of mind that their systems are compliant.

Here’s just some of the ways we help our clients stay on the right side of compliance:

We establish strict policies on software installations to prevent unauthorised or harmful programs from being introduced into your system, as suggested by the ISO/IEC 27002:2013 IT Security Techniques Code of Practice.

This includes applying the principle of least privilege, where users are only given the minimum level of access necessary to perform their jobs. We set up robust access controls to exclude sensitive data from general access and train your team to ensure those standards are maintained

Additionally, we use Security Information and Event Management (SIEM) systems to centralise security notifications from your technologies, making it easier to manage and monitor threat detection. SIEM also provides logging and reporting capabilities, a crucial factor in compliance.

Our risk assessment and treatment process is also aligned with international standards to help identify and address potential risks to your systems.

Yes, we’re experienced supporting the needs of clients with nationwide locations. We even support global businesses – one of our current clients has RIGs in different countries. Our support remains consistent across locations, nationally or internationally.

Part of that support is ensuring clients can work while travelling, so we provide the correct technology to enable that.