Managed Hospitality IT Support
24/7 Service Desk
ISO 27001 Certified
From bars and restaurants to hotels and spas, your IT should just work.
Worried that switching providers will cause you downtime? Settling for inadequate IT Support leads to:
✔ Reputation suffering with customers and staff
✔ Time wasted on IT issues
✔ Downtime & data loss impacts the bottom line
It’s time for IT Support that helps your business grow.
Contact us now
AAG helps hotel and hospitality businesses manage their IT
The hospitality industry relies heavily on technology to meet the demands of its customers.
- Security-led focus, including secure public Wi-Fi
- A strategic approach to your IT
- Proactive with new tech
- Solutions that wrap around how you work
How long can your business put up with poor IT support?
Frustration-free Hospitality IT Support
Effortless Switching
Switching providers can seem daunting. Our proven process takes care of everything. You’ll hardly notice the change, so you can focus on supporting customers.
Robust data security
A robust cyber security review of your organisation is our priority. We’ll help you develop policies and measures to protect customer data and secure your systems.
IT that supports your growth
Your IT needs to support your future vision. We’ll work with your team to develop a technology roadmap that helps you achieve your goals.
Helpful and free IT resources for your business
We pride ourselves on helping businesses across the hospitality industry maximise their current technology, which is why we provide free educational guides. Whether you’re a client or not.
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Got questions about Managed IT Solutions for Hospitality?
You can read all of our frequently asked questions here.
What makes AAG different?
AAG truly believes IT shouldn’t be seen as a cost, it should deliver to the bottom line.
That’s why we work with all our clients on a partnership basis. Our highly trained IT professionals are ready to deal with any day-to-day issues, but we’re not just a set of firefighters. For all of our clients, we build a long-term relationship and ensure IT adds value to their business.
Any new prospects we onboard through our proven partnership process. This process involves getting to know your people, understanding their day-to-day jobs, and understanding your business processes. Using this knowledge, we make recommendations for how technology can drive efficiency, improve security, and ultimately improve your profitability.
Our proven partnership process also enables us to create your 3-year IT strategy, ensuring that all technology investments deliver value as your business grows. Quarterly strategic meetings ensure our knowledge of your business goals and challenges remains up-to-date.
We continue to spend time with your staff, so we understand how they interact with IT on a day-to-day basis as part of a continuous improvement strategy.
How quickly can you build a laptop?
In some cases, the same day.
That’s if you’re using Microsoft 365 Business Premium with the build process automated. Through this, your employees can sign into the new device with their 365 credentials, and the automation will install the apps that you have approved for that user, as well as assign and configure all appropriate security controls and any other required settings.
Through the ‘traditional’ method (where we manually set the laptop up), we quote 3-5 working days, with the option of expediting this in an emergency.
Are you ISO 27001 accredited?
Yes! As an MSP, we’re committed to the highest information security and data protection standards. Holding ISO 27001 accreditation demonstrates that we follow the best practices and standards for managing your sensitive information.
It also means that we have a robust framework for identifying and mitigating any potential risks or threats to your data.
Your MSP should also be Cyber Essentials Plus accredited (we are) as this demonstrates a high level of cyber awareness and that they can protect you from common cyber attacks.
What accreditations do your engineers have?
We are a Microsoft Gold Partner, which means all of our engineers are Microsoft trained and qualified in Microsoft technologies ranging from server support to Microsoft Azure Solution Architects.
How long will it take to switch and will it be seamless?
We normally quote a 6 week lead time to onboard new clients. While our process ensures that the switch happens as smoothly as possible, unfortunately no transition is ever seamless.
Onboarding takes around 6 weeks as it’s vital that we fully understand and document all of your systems prior to going live. This means that we can ensure that our Service Desk is fully trained and aware of your network and individual intricacies. From day one, when one of your colleagues logs a ticket, they get a great experience that demonstrates why we aren’t just another IT support company.
As mentioned, no transition is seamless. What we do ensure is that your onboarding is treated as a project in its own right. Having done over 100 onboardings, we’ve refined our process, so you can be assured that you’re in safe hands.
Do you provide strategic guidance?
Yes! It’s what we live for. Strategic guidance is an essential part of modern business, so we cover the entire spectrum to tailor advice to your specific needs. The list includes (but is certainly not limited to):
- IT Working Groups – these are department led.
- Understanding your 3-year business plan, so we can present an IT strategy that aligns and supports it.
- Ensuring your IT infrastructure supports your goals.
- 1-2-1 sessions with users to understand their individual roles and how they interact with IT on a day-to-day basis.
- Understanding the business, the departmental challenges and how users interact with IT daily, which allows us to look at ways technology can make processes more efficient.
What are your SLA's?
Our 1st response on a critical issue is 15 minutes. For a high priority ticket is 1 hr.
As part of our onboarding we define what is critical and what is high based on your needs, as we know these vary from business to business.
For example, if you are a logistics business and the despatch printer isn’t working, this stops a lorry from leaving and is therefore critical. In other businesses, a printer being down wouldn’t be a major concern.
We don’t identify critical tickets as just servers being down. We identify what is critical to your business.
About the AAG IT Services Team
The Technology Experts Who Understand The Hospitality Industry
Our Account Management and Technical Consultants combine deep technical expertise with real hospitality industry experience. We’re not just IT professionals – we’re technology partners who understand how the right systems can help support your business goals.
Client Testimonials – Hospitality IT Consultancy that delivers
AAG provides tailored IT Support services for businesses across the hospitality sector.
24/7 Support For the Industry That Never Stops
Hospitality businesses need IT support that is available at all times. Outsourcing your IT service to AAG gives you access to our team of specialists, who have years of experience and can give expert support.
We operate a 24/7 service desk for any issue your business may encounter. For major problems, we can provide rapid on-site support to ensure minimal disruption to your service.
Our Managed IT Services for Hospitality
To provide the best customer experience, businesses in the Hospitality sector need robust IT. We have extensive experience working with hospitality businesses and can tailor a comprehensive IT package for your needs.
Managed IT Support
Digital Transformation Services
Cyber Security Services
Cloud Solutions
Backup Recovery Services (BaaS)
Infrastructure as a Service (IaaS)
Managed Print Services
Business Telecoms Solutions
IT Project Implementation Services
From independent pubs to large hotel chains, AAG unlocks the IT potential of businesses across the hospitality industry.
IT Support for Hotels
Hotels need powerful IT tools to provide the best customer experience.
From smart keys for hotel rooms, to securely storing customer data, the latest technology is increasingly crucial for a successful business. AAG offers specialised IT support for hotels. We help keep your customer’s data secure with our cyber security services. As experts in disaster recovery and backup solutions, we can ensure business continuity and that your data remains safe. We keep your network running smoothly, with our full suite of IT support options.
IT Support for Restaurants
Restaurants need robust IT support to ensure their businesses run smoothly.
It can be challenging for in-house IT teams to cope with the increasing demands for powerful technology within restaurants. AAG offers a range of bespoke IT solutions that can keep your restaurant running efficiently. From online reservation systems to cloud backup options, we can help you develop your technology infrastructure.
We help enhance the IT experience for your customers.
Hospitality sector businesses succeed by providing the best experience for their customers. Powerful technology is increasingly crucial for delivering a seamless experience in hospitality sector businesses.
The IT services that your customers interact with need to work efficiently to provide an experience that matches your brand. Whether you operate a small bar or a large hotel chain, your IT systems should reflect the quality of service you provide. We work closely with you to identify upgrades that can transform your business and deliver the best service for your customers.
Retail Specific Services
Multi-vendor management
Multi-vendor management is essential to hospitality businesses as it allows your company to diversify its IT infrastructure. Different suppliers for each system ensure a robust network of the latest technology. AAG works with all major vendors ensuring you have access to the smartest tools on the market. Our robust backup recovery service can keep all your systems safe, from multiple vendors, should your IT become compromised.
Guest Wi-Fi
A secure Wi-Fi network is crucial for providing guests with the best experience in your establishment. Poorly configured wireless networks are vulnerable to breaches and put customers’ data at risk. The loss or theft of customers’ data can cause reputational damage to your business. AAG offers a comprehensive cyber security service that includes a network security assessment and a network vulnerability assessment. We work with you to provide tailored solutions that will ensure the security of your network, so your guests can connect with confidence.
EPOS system
EPOS systems are an essential component in any hospitality business. Improving the efficiency of transactions through an up-to-date EPOS system will help your business run smoothly. The security of this system is vital for keeping your customer’s data safe
On-Board with AAG
Your business is unique, so your IT support should be tailored to your needs. After an initial consultation, our team will spend time on-site to review your current service and carry out a technical audit.
With this information, we work with you to create a bespoke IT solution, focusing on short-term goals and a longer-term strategy. Once we’ve worked alongside you to implement any recommendations, our team is ready to help with problems as they arise, providing remote and on-site support. With AAG, you can unlock the potential of your hospitality business.
