Managed IT Support for Law Firms in the UK

Yes! As an MSP, we’re committed to the highest information security and data protection standards. Holding ISO 27001 accreditation demonstrates that we follow the best practices and standards for managing your sensitive information.

It also means that we have a robust framework for identifying and mitigating any potential risks or threats to your data.

Your MSP should also be Cyber Essentials Plus accredited (we are) as this demonstrates a high level of cyber awareness and that they can protect you from common cyber attacks.

We normally quote a 6 week lead time to onboard new clients. While our process ensures that the switch happens as smoothly as possible, unfortunately no transition is ever seamless.

Onboarding takes around 6 weeks as it’s vital that we fully understand and document all of your systems prior to going live. This means that we can ensure that our Service Desk is fully trained and aware of your network and individual intricacies. From day one, when one of your colleagues logs a ticket, they get a great experience that demonstrates why we aren’t just another IT support company.

As mentioned, no transition is seamless. What we do ensure is that your onboarding is treated as a project in its own right. Having done over 100 onboardings, we’ve refined our process, so you can be assured that you’re in safe hands.

Yes! It’s what we live for. Strategic guidance is an essential part of modern business, so we cover the entire spectrum to tailor advice to your specific needs. The list includes (but is certainly not limited to):

• IT Working Groups – these are department led.
• Understanding your 3-year business plan, so we can present an IT strategy that aligns and supports it.
• Ensuring your IT infrastructure supports your goals.
• 1-2-1 sessions with users to understand their individual roles and how they interact with IT on a day-to-day basis.
• Understanding the business, the departmental challenges and how users interact with IT daily, which allows us to look at ways technology can make processes more efficient.

Not necessarily.

We work with businesses on a partnership basis, so our recommendations support your business goals, improve your security and enhance your efficiency. If we believe that moving to the cloud achieves those goals, we will present the case for this investment. IT should never be just a cost – it should drive greater profitability for your business.

Yes! We understand the importance of staying ahead of regulation and compliance, and pride ourselves on working closely with our clients to ensure they have peace of mind that their systems are compliant.

Here’s just some of the ways we help our clients stay on the right side of compliance:

We establish strict policies on software installations to prevent unauthorised or harmful programs from being introduced into your system, as suggested by the ISO/IEC 27002:2013 IT Security Techniques Code of Practice.

This includes applying the principle of least privilege, where users are only given the minimum level of access necessary to perform their jobs. We set up robust access controls to exclude sensitive data from general access and train your team to ensure those standards are maintained

Additionally, we use Security Information and Event Management (SIEM) systems to centralise security notifications from your technologies, making it easier to manage and monitor threat detection. SIEM also provides logging and reporting capabilities, a crucial factor in compliance.

Our risk assessment and treatment process is also aligned with international standards to help identify and address potential risks to your systems.