IT Support For Manufacturing & Engineering

Yes! It’s what we live for. Strategic guidance is an essential part of modern business, so we cover the entire spectrum to tailor advice to your specific needs. The list includes (but is certainly not limited to):

• IT Working Groups – these are department led.
• Understanding your 3-year business plan, so we can present an IT strategy that aligns and supports it.
• Ensuring your IT infrastructure supports your goals.
• 1-2-1 sessions with users to understand their individual roles and how they interact with IT on a day-to-day basis.
• Understanding the business, the departmental challenges and how users interact with IT daily, which allows us to look at ways technology can make processes more efficient.

We are a Microsoft Gold Partner, which means all of our engineers are Microsoft trained and qualified in Microsoft technologies ranging from server support to Microsoft Azure Solution Architects.

Once a project has been approved, it will be assigned a project lead. They will arrange a call with the main point of contact to go through the scope, timescales, and outline any risks and impact to the business. A detailed plan will be provided with clear milestones documented. We will bill you in stages as each milestone is completed.

We normally quote a 6 week lead time to onboard new clients. While our process ensures that the switch happens as smoothly as possible, unfortunately no transition is ever seamless.

Onboarding takes around 6 weeks as it’s vital that we fully understand and document all of your systems prior to going live. This means that we can ensure that our Service Desk is fully trained and aware of your network and individual intricacies. From day one, when one of your colleagues logs a ticket, they get a great experience that demonstrates why we aren’t just another IT support company.

As mentioned, no transition is seamless. What we do ensure is that your onboarding is treated as a project in its own right. Having done over 100 onboardings, we’ve refined our process, so you can be assured that you’re in safe hands.

Our 1st response on a critical issue is 15 minutes. For a high priority ticket is 1 hr.

As part of our onboarding we define what is critical and what is high based on your needs, as we know these vary from business to business.

For example, if you are a logistics business and the despatch printer isn’t working, this stops a lorry from leaving and is therefore critical. In other businesses, a printer being down wouldn’t be a major concern.

We don’t identify critical tickets as just servers being down. We identify what is critical to your business.