09.03.26 Mark Swift

Employee of the Quarter - Ben Bedford

Congratulations to Ben Bedford, our Service Delivery Manager, who has been awarded Employee of the Quarter. He embodies all of our values and we’re both proud and delighted to celebrate his work and achievements this quarter.

A person in an AAG IT Services polo shirt sits at a white table in a bright office space, next to a large plush goose toy resting against their shoulder. Behind them, two colourful framed posters hang on the wall, one reading “She’s Electric.” and the other “Hello, I’ve waited here for you… Everlong.” Sunlight comes through wide window blinds on the left, illuminating the modern workspace.

At AAG, our values define how we work. They’re not posters on a wall (well, they are, but they’re more than that), they’re the standard we hold ourselves to with every customer, every project, every day, and each other.

This quarter, it’s a huge congratulations to Ben Bedford, Analyse Team Leader, for truly living those values and for being named our Employee of the Quarter. Here’s a little bit more as to why Ben was named employee of the quarter:

Accountable.

When Ben takes something on, he owns it.

He takes full responsibility for challenges and follows them through to clear, effective resolutions. There’s no passing the buck and no loose ends, it’s structured thinking, decisive action, and outcomes that move the business forward.

He sets the standard for accountability within the Analyse Team and beyond.

Adaptable.

Our environment doesn’t stand still, and neither does Ben (he argued he sits still, but it’s a metaphor, Ben!)

In a constantly evolving landscape, he embraces change with calm confidence. Whether it’s shifting priorities, new customer requirements, or internal improvements, Ben flexes his role and approach to meet the needs of the business without losing focus or momentum.

That steady leadership makes a real difference.

Growth.

Since joining AAG, Ben has shown relentless commitment to learning.

He has invested time in building deep knowledge of the business, the industry, our customers, and the people around him. He doesn’t just want to understand the “what”, he digs into the “why”, strengthening both his own capability and the capability of those around him.

Ben always thinks of how solutions and communication will support the customer first.

Innovative.

Ben consistently brings forward fresh ideas and practical improvements that help us work smarter and more efficiently.

He looks at process, delivery, and communication with a constructive eye, always asking how we can refine, simplify, and improve. The result? Better outcomes for customers and a stronger internal operation.

And this might sound like some far-fetched entrepreneurial mumbo-jumbo, but it’s not, because we (and Ben) equally recognise that innovation doesn’t mean we want to change the world every day.

Togetherness.

A true team player and trusted leader.

Ben communicates clearly across departments, listens carefully to all viewpoints, and balances customer needs with what’s right for the wider team. He is respected across the business because he considers every perspective and consistently goes above and beyond to support customers, colleagues, and AAG as a whole.

Although his team have asked for a few more brew rounds out of him.

Congratulations, Ben.

You consistently demonstrate all of AAG’s core values in the way you lead, support, and deliver every single day.

You are trusted, respected, and deeply committed to doing things the right way. A very well-deserved Employee of the Quarter.

We asked Ben how he had found this last quarter, and in a typical Ben response, he said: “I’m more bothered about meeting this guy you’ve just described, he sounds great!”

Contact AAG IT Services

Here at AAG IT Services, we work with growing businesses, and we're growing too. If you're looking for Managed IT Support then be sure to contact our team today.
Contact us Today

Related insights

Browse more articles from our experts and discover how to make better use of IT in your business.

Business
News
Two team members wearing black AAG-branded clothing standing outside the modern glass-fronted entrance of the AAG office, representing the company’s Managed IT Support services, with the large AAG logo visible above the doorway.

Welcoming Jake Taylor to the AAG service desk

02.02.26

IT service roles really do take all kinds, and we’re delighted to welcome former Head Chef, of the “Best Restaurant in Chesterfield” to AAG. Read More

Business
Modern Workplace
Resources
Security
A person leaning casually against a white Volkswagen car branded with the AAG IT Services logo, parked on a cobblestone street in York city centre. The background features old brick buildings, a pub named 'The Micklegate,' and a medieval stone gateway with battlements under a partly cloudy blue sky. Several bicycles are parked nearby, and festive string lights hang across the street.

MAM vs MDM: Securing BYOD Without Invading Employee Privacy

22.01.26

MAM vs MDM sounds a very technical question for Bring Your Own Device policies, but let's put this in plain-English business language. Read More

Business
Modern Workplace
A presenter in an AAG-branded shirt stands at the front of a meeting room, pointing to a large wall-mounted screen displaying an IT strategy diagram titled ‘Taking IT from Functional to Transformational.’ Three colleagues sit around a wooden conference table, watching the presentation. The room features a purple accent wall, a large indoor plant near the window, and various meeting equipment on the table.

Being an Avocado Farmer feels tempting sometimes

19.01.26

An open, honest, and transparent reflection on what it's like being a Technical Consultant. From Leon Barker, the man himself. Read more today. Read More